Product Warranty
WARRANTY PERIOD
1. Warranty Scope:
All transformer tanks manufactured by PAHSA Energy Industry and Trade Co. Ltd. are warranted against defects in painting and surface protection, mechanical assembly, and welding applications, as well as manufacturing and material.
2. Warranty Period:
This warranty is valid for 24 (twenty-four) months from the date of product delivery.
During the warranty period, any manufacturing defects will be repaired free of charge by PAHSA Energy.
3. Warranty Terms:
• The warranty covers only malfunctions that occur under normal use and without user intervention.
• Damage caused by user error, improper handling, improper installation, external impact, fire, flooding, excessive humidity, or electrical faults are not covered by the warranty.
• Natural discoloration on paint surfaces due to outdoor conditions is not covered by the warranty.
• A malfunction report must be prepared by the customer before any intervention and reported to PAHSA Energy in writing.
4. Warranty Procedures:
• Repair or replacement of defective parts,
• On-site service or workshop repair when necessary,
• Replaced parts are original PAHSA Energy products or products of equivalent quality standards.
5. Conditions Not Covered by Warranty:
• Unauthorized opening, modification, or alteration of the product,
• Improper paint or coating applications,
• Failure to follow the user instructions,
• Natural disasters, fire, flood, or similar force majeure events.
6. Warranty Validity:
The warranty certificate is delivered to the customer along with the product and includes the production date, serial number, and product code.
If the certificate is tampered with, the warranty will void.